Privacy Policy summary
How we protect, use, and manage your information
Introduction and context
caelosior is committed to maintaining your privacy and handling your data responsibly in compliance with Australian laws. This Privacy Policy describes the types of information we collect and how we use, store, and protect it.
When you use our website or services, you agree to the practices outlined here. Please read this policy carefully to understand your rights and our obligations regarding your personal information.
What data we collect
We collect information you provide when contacting us, as well as data automatically gathered via our site, such as usage analytics and technical logs.
Information you provide directly
- • Your contact details for communication
- • Information submitted via enquiry forms
- • Preferences you choose when interacting
- • Any documents provided for analysis
- • Feedback or requests for support
Information collected automatically
- • Technical details like IP address, browser type
- • Device data and site interaction history
- • Session duration and visited pages
- • Referral information from other sites
- • Cookies and similar technologies
How we use your data
Your data is used to deliver services, respond to enquiries, improve our website, and maintain legal compliance. It is not sold or used for unrelated purposes.
- • Responding to your messages and requests
- • Providing requested analytics or reports
- • Improving our website performance
- • Customising your website experience
- • Fulfilling legal and regulatory obligations
- • Sharing insights within your team as agreed
- • Managing technical security on our platform
Our commitment: We treat your data with care and always act in line with Australian privacy requirements and best practices.
When data is shared
Your data may be shared with trusted service partners who support essential operations, always under strict confidentiality and only where necessary.
Service providers and partners
We only engage providers who adhere to strong data protection standards, always insisting on secure data processing agreements.
Legal requirements and disclosure
Personal data may be disclosed to meet legal, regulatory, or governmental obligations if required by law.
Anonymous analytics and statistics
Aggregated data may be used for insights and business decisions, but does not identify individuals.
Your choices and rights
You have the right to access, update, or restrict use of your data as stipulated by Australian privacy law. Please reach out if you have questions.
- • Request details of your stored data
- • Correct or update inaccurate data
- • Ask for data to be deleted
- • Export a copy of your data
- • Request limited processing of your data
- • Restrict the use of certain information
To exercise your rights, please contact us using the details at the end of this policy document.
How we safeguard your data
Your personal data is protected using technical, physical, and organisational measures to prevent unauthorised access, loss, or misuse.
Technical protection measures
- • Encryption of stored and transmitted data
- • Regular vulnerability scans and patches
- • Access restrictions for sensitive systems
- • Ongoing security monitoring
Organisational security measures
- • Employee training in privacy compliance
- • Careful vetting of third-party partners
- • Clear internal privacy policies
- • Routine process reviews for improvement
How long we keep your data
We only keep your data for as long as needed to deliver our services, or to fulfil legal and business obligations.
- • Account information is kept while active
- • Analysis and reporting data is kept temporarily
- • Messages are stored for reference only as needed
- • Invoices and payment records follow legal retention periods
- • Usage trends are reviewed over set periods
After retention periods, data is securely deleted or anonymised.
Data storage and transfers
Where possible, your data is stored in Australia. If overseas transfer occurs, safeguards are implemented for your protection.
- • Use of secure data processing agreements
- • Partner selection based on compliance
- • Contractual clauses for data protection
- • Lawful mechanisms for international transfers
Use of cookies
Cookies help us improve your site experience. You can control, manage, or disable cookies via your browser settings at any time.
Types of cookies we use
- • Required for core website and login functions
- • Monitor site speed and errors
- • Remember your preferences and choices
- • Support additional features and content
Your browser allows you to refuse or delete cookies if you wish.
Policy updates and changes
We may update privacy terms to match new requirements. Major changes, if any, will be posted clearly here.
- • Prominent announcement on our website
- • Direct email if you are a subscriber
- • Updated effective date at document top
- • Summary of changes for transparency
Check this page periodically for current information.
Contacting us about privacy
Questions, requests, or complaints can be sent to our privacy team as listed below.
caelosior
365 Little Collins St, Melbourne, VIC 3000 Australia
Phone: +61754176567
Email: content@caelosior.com
Last revised November 2, 2025
Effective November 2, 2025